Shipping policy

📦 Shipping Policy

Pathshala Classes Jaipur
Last updated: 27 November 2025

Thank you for shopping with Pathshala Classes Jaipur. This Shipping Policy outlines how we process, ship, and deliver both physical and digital products purchased from our store.

1. Business Details

Trade Name: Pathshala Classes Jaipur
Phone: +91 76118 97930
Email: pathshalajpr13@gmail.com
Primary Address: S-2A, Gopal Nagar, Gopalpura Bypass, Jaipur, Rajasthan – 302019
Office Address: Khandal Tower, in front of Hotel Grand Safari S-2, Gujar Ki Thadi, Shri Gopal Nagar, Arjun Nagar, Jaipur, Rajasthan – 302020

2. Types of Shipping

We deliver products in two ways:

A. Digital Products (Instant Delivery)

This includes:

  • Online classes

  • Video lectures

  • Test series

  • Digital notes (PDF)

  • E-books

  • App-based learning content

Delivery Method: Email, app, or account dashboard
Delivery Time: Immediately after successful payment

No shipping charges apply to digital products.

B. Physical Products (Books, Printed Notes, Materials)

If your order includes printed study material, we ship using trusted courier partners such as Delhivery, DTDC, Blue Dart, India Post, etc.

3. Shipping & Delivery Time

Digital Products

  • Delivered instantly after order confirmation

  • Access details will be emailed or available inside the app/account

Physical Products

  • Dispatch time: 2–3 business days

  • Delivery time: 5–10 business days depending on your location

  • Orders may take longer during festivals, holidays, or unforeseen courier delays

4. Shipping Charges

  • Digital Delivery: Free

  • Physical Delivery: Charges (if applicable) will be shown during checkout based on weight & location

5. Shipping Locations

  • Physical Shipping: Available only within India

  • Digital Products: Available globally

6. Order Tracking

For physical shipments, we provide:

  • SMS notification

  • Email update

  • Tracking link from the courier partner

Tracking may take 12–24 hours to activate after dispatch.

7. Incorrect Address / Failed Delivery

If a package is undelivered due to:

  • Wrong or incomplete address

  • Recipient unavailable

  • Phone number not reachable

The courier will return the shipment to us.
Re-shipping will require additional charges to be paid by the customer.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 24–48 hours of delivery

  • Share photos/videos of the parcel and product

  • We will arrange replacement as per our Return & Refund Policy

9. Delivery Delays

We are not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Festivals or public holidays

  • Natural calamities

  • Political disturbances

  • Force majeure events

10. Support

For any shipping-related queries:

📩 Email: pathshalajpr13@gmail.com
📞 Call/WhatsApp: +91 76118 97930

We aim to respond within 24 hours.